Customer Experts for messaging app - German - Athens

Position: Customer Expert Work model: Remote Location: Athens, Greece Employment type: Full-time What you will do: Handle tickets, following support procedures and policies. Communicate with customers via chat & e-mail, following support procedures and policies. Follow specified workflows for incident identification, escalation, resolution and closure. Track and follow cases to ensure they closed in an efficient and timely manner. Apply a content policy to digital content and execute handling procedures with consistency. Work towards reaching targets as set out by client statement of work as well as internal targets. Ensure high quality and safe experiences for both people and businesses. Follow company and client procedures and guidelines. What we expect from you: Superior verbal and written skills in German Very good English knowledge Ability to understand the main ideas of complex text on both concrete and abstract topics Ability to fluently interact without strain for either party. Experience working with direct consumers, in B2C environment; B2B is a distinct advantage High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) What we offer Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you) Competitive monthly salary + 2 extra salaries per year Health care benefits and numerous other discounts Full training by certified instructors Professional growth & development opportunities Special events as well as community & social responsibility initiatives Free online Greek language courses State of the art premises, providing a great working environment with relaxing break areas