Bilingual Travel Advisor /CS Advisor | Athens Greece /Czech/Portuguese/German

Your Role as a Bilingual Customer Advisor : Respond and record consumer inquiries/questions raised through free phone lines for customers; Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; Troubleshoot through the use of open questions, support documents, and system training; Offer recommendations to common problems or frequently asked questions. Requirements High School Diploma or Higher Native/Fluent German or Portuguese or Czech Good level of English, C1; Good Problem-Solving Skills Strong troubleshooting skills Benefits Relocation package* - Accommodation in a great hotel close by the office for 3 weeks (after these 3 weeks of accommodation there is no assistance with Real Estate agencies) 300 Euros accommodation support for the candidates moving from abroad (with the 1st payment) Contract - Permanent (if working from the office) - Possibility of remote anywhere from Greece (6 monthly contracts) Private Health & Life Insurance Euros gross monthly x 14 salaries (Please fill the blanks with the relevant salary from below) Performance bonus 25 days annual leave Working hours: 40h per week = is 8 hours per day / 5 days a week;