Remote Customer Experience Support Specialist

About the Company Hope's Global Getaways is a professional travel services company providing trip planning and booking support for leisure travel, including cruises, resort stays, and guided vacations. We work with established travel suppliers to coordinate travel arrangements for clients. Role Summary The Remote Customer Experience Support Specialist supports all clients by assisting with full travel research, coordinating reservations, and ensuring booking details are accurate and complete. This role focuses on customer service, booking coordination, and administrative accuracy in a remote setting. Primary Responsibilities Assist clients with organizing and coordinating personalized plans Research, compare, and confirm reservation options using approved systems Provide accurate information and thoughtful recommendations based on client preferences and budget Communicate professionally and clearly with clients through email, phone, and messaging platforms Manage updates, changes, and service-related concerns in a timely manner Maintain detailed and accurate client records and documentation Participate in training, meetings, and professional development What We Offer Comfortable working independently in a remote setting Flexible scheduling Ongoing training Access to incentive programs and special perks Supportive and collaborative team Required Qualifications Strong written and verbal communication skills Attention to detail and organizational ability Basic computer proficiency and reliable internet access Minimum age of 18 Residency in the U.S., U.K., or approved regions Previous travel experience is not required; training is provided