Customer Service Executive (Mandarin Speaker)

Position Overview We are seeking motivated individuals to join our customer service team. This role is ideal for fresh graduates or SPM holders looking to build a career in customer service. Full training will be provided to ensure success in the role. Salary & Benefits Basic Salary: RM3,000 KPI Incentive: Up to RM200 Total Compensation: Up to RM3,200/month Location Ara Damansara, Petaling Jaya Working Hours 5 working days per week, 2 days off (shift‑based) Monday–Friday: 7.30AM – 6.00PM Saturday–Sunday: 8.00AM – 5.00PM Key Responsibilities Handle inbound and outbound customer calls (main line, operator, and sales enquiries) Manage service mailbox enquiries Perform first call resolution (FCR) Escalate cases to relevant business units when required Liaise with internal teams on service request status Provide clear and accurate information to customers Ensure customer issues are resolved or properly followed up Requirements Strong communication skills in English, Bahasa Malaysia, and Mandarin (spoken and written) SPM holders and fresh graduates are encouraged to apply No prior experience required; training will be provided