Customer Care (B2B)

We’re a global smart mobility SaaS company with 2M+ subscribers across 23 countries, seeking an experienced Customer Care (B2B) to drive efficiency, quality, and customer satisfaction. Responsibilities : • Handle all first level of customers technical inquiries via inbound calls, email correspondences, and manage all key accounts. • Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list. • Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation. • Escalate inquiries or issues to relevant departments and ensure proper follow-up. • Full customer care role including retention of customers, upselling, and selling to existing clients. Requirements : • At least 3 - 5 years of experience in customer service, key account management, or retention (BPO, Automotive, or Telematics industry experience preferred). • Proficiency in Microsoft Office, especially Excel; strong presentation and computer skills. • Customer-focused, solution-oriented mindset with strong problem-solving abilities. • Excellent communication and interpersonal skills. • Proactive, organized, and self-motivated team player with a positive, can-do attitude.