Website Solutions Customer Service Specialist – (French Speaking )

Website Solutions Customer Service Specialist – French + English Location: Lisbon, Portugal – On-site Start Date: 8 January 2026 Contract Type: CDD – 6 months Working Schedule: Monday to Friday Rotative shifts between 06:00 – 22:00 Days Off: Saturday and Sunday Early Shift Benefit: Uber transportation covered up to 25€ for shifts starting at 06:00 Role Overview: As a Website Solutions Customer Service Specialist , you will support business customers in the French-speaking market , assisting them with website-related solutions, digital tools, and online presence optimization. This role is ideal for candidates with experience or strong interest in digital marketing and/or web design , combined with excellent customer service skills. Key Responsibilities: Provide customer support via phone, email, and chat in French and English Assist clients with website setup, management, and troubleshooting Guide customers on basic web design principles and website optimization Support inquiries related to digital marketing tools , online visibility, and performance Identify customer needs and recommend appropriate website solutions Ensure high-quality service delivery in line with KPIs and SLAs Accurately document cases and interactions in CRM systems Collaborate with internal technical and support teams when required Mandatory Requirements: Fluent French and advanced English Experience or solid knowledge of digital marketing and/or web design ( mandatory ) Strong interest and enthusiasm for online technologies and website solutions Previous experience in customer service or technical support Excellent communication and problem-solving skills Ability to work independently and as part of a team Nice to Have: Experience supporting website builders, CMS platforms, or hosting solutions Basic understanding of SEO, online advertising, or analytics tools Experience in a contact center or B2B customer support environment Familiarity with CRM and ticketing systems Compensation & Benefits: Base Salary: 900 € (paid over 14 months) Performance Bonus: 80 € (paid over 12 months) Transportation Allowance: Uber reimbursement up to 25€ for early shifts Meal Allowance: 7. 63 € per day Health Insurance: since day 1 (free after 6 months of contract.) Accommodation – The Game Changer Immediate access to a shared apartment (private room) upon arrival All utilities included Fixed cost of €280/month, deducted directly from your paysli p No deposit, agency fees, or upfront rental costs Why Join Us: Work in an international, technology-driven environment Gain hands-on exposure to website solutions and digital tools Fixed weekday schedule ( no weekends ) Supportive onboarding and continuous learning opportunities