Customer Operations Specialist (English and Italian speaker)

Founded in 2016 , Market Pay is a fast-growing French fintech specialized in omnichannel and international payment solutions . Our mission? To support retailers and e-merchants in their growth by reinventing the customer payment experience whether in-store , online , or through 100% digital and mobile journeys . Built on a strong understanding of the European retail ecosystem and its payment challenges , Market Pay provides expertise and innovative solutions across the entire payment value chain . Leveraging an industrial-grade platform , we simplify acceptance and acquiring , offer a wide range of payment card solutions (prepaid, gift, and more), and enable seamless, modern checkout experiences . With several international acquisitions , Market Pay now brings together 350+ passionate professionals across France and Europe , all committed to shaping the future of payments . Market Pay is seeking a talented individual to join our team and contribute to the success of our enterprise payment solutions. Market Pay is seeking a talented individual to join our team and contribute to the success of our enterprise payment solutions. If you have experience in customer operations, customer service, KYC/KYB or other back-office functions, covering it with Italian language, we want to hear from you! Your Role You will be working in our Customer Operations team located in Vilnius working very closely with our France-based colleagues. Incoming customer query handling Investigation and resolution of financial transactions issues such as double charges, claims, etc. Undertaking research, document checks, and financial crime risk assessment via internal and external sources Performing screening Detecting and reporting suspicious activity including the predicate offences to money laundering and terrorist financing Ensuring all documents submitted are in line with internal policies Escalating any red flags and potential risks to the escalation team Handling sensitive or confidential information Billing, supplier management and a diverse range of back-office tasks to broaden your experience Additionally, working hours is from 9 till 18 and sometimes could be a need to cover duties during Lithuanian bank holidays. Nice to have experience in KYC/AML/KYB and additional languages like Spanish/Italian, but Italian is a must. If you are ready to take on these responsibilities and contribute to the success of our network operations, we welcome your application. Your Package 💵 A highly competitive salary (depending on relevant experience: 2500 Eur- 2900 Eur) 🥇 Annual bonus program and regular awards and recognition for the best of the best ( 👈🏻 is that you?) 🩺 Health Insurance (includes all the essentials plus a fund towards your gym membership) 🛟 Life Insurance 🤯 For your Mental Health - Ifeel 🏢 Office in Vilnius Old Town 🍕 Regular social events and celebrations 📱 Monthly Phone Allowance 💻 All the tools and equipment you need to do your job 🏡 Flexibility to mix being in the office with working remotely from your home Your Qualifications English and Italian languages. Excellent communication skills Ability to work together with multiple compliance teams in remote locations Ability to multitask and prioritise Ability to work well under pressure and tight time frames Market Pay is an equal opportunity employer, committed to creating an inclusive environment celebrating diversity.