Customer Service Representative (CSR - Non-Voice) - Dayshift | OPEN TO FRESH GRADS!

Open for Associates, Analysts, and Specialists. Location: Ortigas, Pasig Work Schedule: Monday to Friday; Dayshift Key Responsibilities: Handle complex insurance processes independently, ensuring compliance and high-quality results. Identify and fix workflow issues, conduct audits, and keep procedures and training materials up to date. Train and mentor team members, support clients, and assist with reporting, data analysis, and onboarding. Qualifications: Bachelors degree in any discipline Fresh graduates are welcome to apply. For Analyst or Specialist, at least 1–2 years of experience in insurance operations or a related field, including Insurance Level 1 processes Strong written communication, analytical, problem-solving, time management, and organizational skills Background in quality assurance, process review, and optimization Experience in training or coaching (e.g., BPO QA, Trainer, or Supervisor roles)