Junior Applications Support Engineer

Position Overview We’re looking for a Junior Applications Support Engineer to join our team! The Junior Applications Support Engineer is an integral part of the existing NOC Team and will be responsible for monitoring and maintaining an organization's application and network infrastructure, ensuring optimal performance and uptime. They proactively identify, troubleshoot, and resolve network issues to prevent disruptions and support continuous business operations. If you’re passionate about proactive support, collaborative problem-solving, and continuous improvement — this role is for you! Key Responsibilities 24/7 Operations Support: Work in a rotating shift schedule to monitor and support staging and production systems, ensuring uptime and following established procedures and escalation paths. Incident Detection & Troubleshooting: Assist in investigating incidents, contribute to root cause analysis, and follow structured troubleshooting processes to restore services efficiently. System Monitoring & Improvements: Help maintain and enhance monitoring and alerting systems, and gain exposure to automation, scripting, and Infrastructure as Code (IaC) practices. Issue Resolution & Escalation: Escalate complex or unresolved issues to senior engineers or third-line support while learning effective problem-solving approaches. Cross-Team Collaboration: Support knowledge sharing and collaboration between NOC, Development, and Platform teams to improve operational efficiency. Release Participation: Assist in the preparation and execution of software releases following documented runbooks to ensure system stability. Stakeholder Support: Act as an initial point of contact for basic developer queries and escalate more complex issues when required. Documentation & Reporting: Maintain clear, accurate, and up-to-date documentation of systems, processes, and incidents. The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity Requirements Bachelor’s degree in IT, Engineering, or a related field 1-2 years experience in in NOC, systems monitoring or application support role Working knowledge of Linux systems, general troubleshooting, and structured escalation processes Exposure to monitoring and ticketing tools such as Grafana, Zabbix, Splunk, JIRA, Confluence, or similar tools Foundational understanding of networking concepts (DNS, HTTP, TCP/UDP, firewalls) Clear and effective English communication skills, with attention to detail Proactive, team-oriented, and able to prioritise tasks in a fast-paced 24/7 environment Nice-To-Have Basic understanding of APIs, network protocols and cloud fundamentals Exposure to scripting or automation and IaC tools Familiarity with monitoring/security tools such as Dynatrace and Cloudflare Why Work With Us? At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way!). 🎉💼 We offer: Competitive Salary & Benefits Growth & Development Opportunities Creative and Collaborative Environment Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. *This position will be employed under a partner service provider in the Philippines.