Operations and Service Manager - Premium Fitness & Wellness Club

Operation and Service Manager – Premium Fitness & Wellness Club, Eindhoven Location: Eindhoven, Netherlands Salary: €40,000 – €45,000 per year (€3333 - €3750 per month) Contract Type: Full-time This is a standout opportunity to step into a key leadership role at one of the most distinctive fitness clubs in the Netherlands. The club serves over 5,000 members — primarily professionals and corporates seeking a premium health and wellness experience. As Operations and Service Manager , you’ll be responsible for overseeing day-to-day operations, ensuring a consistently excellent member experience, and building a high-performance team culture. This is a hands-on, visible role with a strong presence on the floor — ideal for someone who thrives in fast-paced environments and knows how to bring structure and accountability to a busy team. You’ll also be supported in your longer-term development, with a clear path to a future General Manager position. What You’ll Be Doing Leading and supporting front-of-house operations, including reception and duty management Coaching and managing a team of 10+ reception staff and 6–7 duty managers Establishing operational consistency through rotas, reporting, and communication Overseeing club presentation, member engagement, and service delivery Collaborating with department heads and supporting the General Manager in all areas Improving member satisfaction (target: 85%+) through structure and team performance Acting as Duty Manager for 2–4 shifts per week, including one weekend day About the Club Premium fitness facility set across four levels within a nine-storey building 5,000+ members, primarily city professionals and corporate clients Facilities include a full gym, swimming pool, sauna, steam room, and studios A fast-paced, high-traffic environment where presentation and experience are key The club operates in a unique building dating back to the 1970s, requiring attention to infrastructure and maintenance standards About You Operational management experience in fitness, hospitality, leisure, or service environments Strong people management and communication skills Comfortable working on the floor and leading from the front Highly organised and confident creating structure in fast-paced settings Able to oversee older buildings and facilities while maintaining high standards Ambitious and ready to step into a General Manager role in the near future What’s Included Salary: €40,000 – €45,000 per year High-impact leadership position in a standout fitness club Clear development path toward General Management Club membership and additional benefits Opportunity to create lasting change and operational consistency If you’re an experienced operator ready to take ownership, drive results, and grow into a General Manager role, we’d love to hear from you. Your recruiter for this role is Cam Bridger, Account Director at Love Recruitment International . Love Recruitment International is a global recruitment agency connecting outstanding talent with premium opportunities across the fitness, wellness, and lifestyle sectors in Europe, the Middle East, and beyond.