Hospitality Operations Manager

Job title: Hospitality Operations Manager Type of employment: Full-time (Remote) Rate: $4 - $6/hr Shift Schedule: Mon - Sun (Between 9 AM - 6 PM PST) Tentative Schedule: Thurs/Fri/Sat/Sun - 9 AM - 5:30 PM PST Mon/Tue/Wed - 4 PM - 6 PM PST We are hiring a Hospitality Operations Manager to manage daily guest operations for a premium short-term rental company serving US-based properties. This fully remote role is best suited for an experienced hospitality professional with strong English communication skills, proven short-term rental or property management experience, and a high level of ownership. You will be responsible for guest communications, vendor coordination, inventory readiness, and SOP documentation to ensure exceptional guest experiences and smooth operations. About the Employer: A premium short-term rental management company focused on delivering high-quality guest experiences through strong operational excellence, technology-driven processes, and hospitality-first service. Company core values: Guest-first mindset Accountability and ownership Operational excellence Clear communication and follow-through Continuous improvement and learning Objectives of this role: Deliver timely, professional, and empathetic guest support across all stages of the stay Maintain operational excellence through strong organization, vendor coordination, and SOPs Own execution, task follow-through, and clear communication with leadership Responsibilities: Guest Communication Handle guest calls/messages across platforms; respond within 30 minutes Resolve guest issues quickly with a customer-service mindset Reservations & Systems Maintain reservation accuracy; manage modifications, cancellations, and additional charges Update reservations/notes/tasks in the PMS (Hostaway; Cloudbeds a plus) Oversee integrated tools/tech supporting the guest experience Reviews & Reputation Monitor reviews across OTAs + Google; respond within 48 hours Vendor Management & Turnovers Coordinate cleaners/inspectors for check-in/check-out readiness (no missed cleans/inspections) Manage vendor schedules, workloads, repairs, and issue resolution Escalate vendor quality issues to leadership (Marissa) when needed Inventory & Readiness Order, track, and coordinate delivery of supplies/inventory Prevent shortages; manage scheduling, tasks, and property readiness SOPs & Knowledge Base Build, document, update, and organize SOPs/operating procedures in Notion Reporting & Team Communication Provide regular updates; collaborate and attend Minted Stay meetings Required skills and qualifications: Strong English communication skills (written and verbal) Prior experience in hospitality, property management, or short-term rentals Hostaway experience (required) Excellent organization, task management, and follow-through skills Customer service–driven with strong problem-solving ability Comfortable using technology and learning new tools quickly High accountability and ownership in a remote work environment Stable high-speed internet with backup connection and remote work setup Preferred skills and qualifications Experience with Cloudbeds Vendor management experience (cleaners, inspectors, maintenance teams) with quality control and escalation Strong SOP creation and documentation experience (Notion preferred) Review and reputation management experience across Airbnb / Booking.com/ Vrbo / Google Experience supporting US-based clients and/or working PST hours or PST overlap Familiarity with STR operations tools and workflows (turnovers, inspections, inventory systems, automation tools)