Marketing Customer Support Specialist – Paid Campaigns (Spanish Speaking)

Marketing Customer Support Specialist – Paid Campaigns (Spanish Speaking) Project: Global Social Media Advertising Platform (MPO) Location: Lisbon, Portugal Work Model: On-site Start Date: 15 January 2026 Relocation: Not provided Working Schedule Initial Phase (12-hour coverage): Monday to Sunday: 07:00 – 19:00 Shifts: 07:00 – 16:00 10:00 – 19:00 2 rotational days off Future Phase (TBC by the client): 24/7 rotational shifts , Monday to Sunday 2 rotational days off Role Overview We are looking for a Spanish-speaking Marketing Customer Support Specialist to support advertisers using a leading global social media advertising platform . In this role, you will assist business clients with paid advertising campaigns, platform-related inquiries, and basic optimization support while delivering a high level of customer service in a contact center environment. This position combines digital marketing knowledge, paid campaign support, and customer service within a fast-paced AdTech project. Key Responsibilities Provide customer support to advertisers via phone, email, and/or chat in Spanish and English Support clients with paid campaign setup, management, and basic optimization Troubleshoot issues related to advertising tools, billing, delivery, and performance Educate advertisers on platform features, best practices, and digital advertising fundamentals Apply internal policies and procedures to resolve cases accurately Maintain detailed case documentation in CRM and ticketing systems Meet quality, productivity, and customer satisfaction KPIs Collaborate with internal marketing, operations, and technical teams Mandatory Requirements Fluent Spanish and good command of English Hands-on experience with paid campaign management (mandatory) Degree in Marketing or a related field Proven experience in Digital Marketing Previous experience in a Contact Centre or Service Program for an Advertising Technology company Strong understanding of social media platforms and digital advertising basics Customer service–oriented mindset with excellent communication skills Ability to work both independently and as part of a team Availability to work rotational shifts , including weekends Compensation & Benefits Base Salary: €880 (paid over 14 months) Complexity Allowance: €80 (paid over 11 months) Additional Perks Health Insurance: from day one (free after 6 months Daily meal allowance: €7.23 Paid training International and multicultural work environment Career development opportunities within a global AdTech project Accommodation – The Game Changer Immediate access to a shared apartment (private room) upon arrival All utilities included Fixed cost of €280/month , deducted directly from your payslip No deposit, agency fees, or upfront rental costs