Customer Support Specialist (French Speaking) Braga - Hybrid / Onsite

Role Overview We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider. In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience. Key Responsibilities Handle incoming customer interactions via phone and/or digital channels Answer questions related to subscriptions, billing, and service usage Provide basic technical support and troubleshooting Offer clear, accurate, and customer-focused solutions Ensure customer satisfaction on every interaction Follow internal procedures and quality guidelines Candidate Profile Native or near-native French (C2 level required) No previous customer support experience required Strong communication and problem-solving skills Customer-oriented mindset and ability to work in a fast-paced environment Willingness to work rotating shifts and on-site Compensation & Benefits Base Salary: €880 gross/month (paid over 14 salaries) Performance Bonus: 140€ per 12 months Meal Allowance: €7,63 per working day Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract. Location Hybrid / On-site – Braga, Portugal Work Schedule Monday to Friday: 07:00 - 19:00 (Rotational shifts) Days off: Saturday and Sunday If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Aveiro.