Alarm Service Technician

We are seeking experienced Alarm Technicians to support our Service Team, providing on-going maintenance, troubleshooting, and repair of fire alarm systems, intrusion alarm systems, and access control systems across commercial customer sites. This role supports a variety of customer environments including retail, office, warehouse, distribution center, and industrial locations. Service technicians are home approximately 80% of the time, with limited overnight travel compared to project-based roles. This position is ideal for a service-focused Alarm Technician who enjoys troubleshooting, customer interaction, and resolving issues efficiently in the field. Responsibilities Service, troubleshoot, and maintain fire alarm systems, intrusion alarm systems, and access control systems Diagnose system issues including panels, devices, wiring, and field components Perform inspections, testing, repairs, and device replacements Program and test alarm and access control systems to ensure proper operation and compliance Respond to service calls across various commercial environments Read and interpret service documentation, prints, and site layouts Communicate professionally with customers, inspectors, and internal teams Maintain accurate service records, reports, and documentation Travel locally and regionally with limited overnight stays Requirements Prior experience as an Alarm Technician performing service and troubleshooting work Strong understanding of fire alarm, security alarm, and access control systems Experience working independently in customer-facing environments Familiarity with alarm panels such as Silent Knight, Fire-Lite, Notifier, Bosch, DSC, and Honeywell Knowledge of NFPA codes and fire/life safety standards Strong customer service and communication skills Valid drivers license with a clean driving record State-required licenses where applicable Lift and confined space certifications are a plus Benefits and Compensation Hourly rate: $20–$45/hour Pay based on experience, certifications, and location Company truck provided Company-paid medical, dental, prescription, and vision benefits Life, AD&D, and long-term disability insurance Paid vacation and holidays MD Live and TriaHealth programs Company-matched 401(k) and IRA retirement savings Per diem paid for overnight travel Drive time and mileage paid when using a personal vehicle for travel Why Work With Us This role offers the opportunity to work on large-scale national projects while gaining exposure to diverse environments, technologies, and teams. Technicians who succeed here enjoy consistent work, strong benefits, paid travel, and the ability to grow their skills while supporting complex commercial infrastructure projects across the country.