Senior Personal Injury Claims Handler

SENIOR PERSONAL INJURY CLAIMS HANDLER JOB DESCRIPTION Role: Senior Personal Injury Claims Handler Type: Full-time, Permanent Location: Bolton Hours: Monday - Friday, 9am - 5pm Salary: £32,000 - £40,000 (depending on PI/Credit Hire expertise + CII level) Benefits: Full list below. About the Opportunity We're working with a well-established insurance business expanding its Personal Injury department. Theyre looking for a Senior PI Claims Handler who can independently manage complex and high-value cases, contribute to decision-making, and act as a technical point of support for the wider team. Key Responsibilities Manage a full caseload of complex PI claims. Lead liability investigations, including your own enquiries. Make decisions on high-value and multi-track cases. Work with internal departments to drive claim strategy. Handle litigation where needed, seeing files through end-to-end. Support less experienced handlers with technical guidance. Deliver an outstanding service to customers, suppliers and partners. Skills and Experience Significant PI claims experience (multi-track preferred). Strong technical capability in liability and quantum. Able to independently run complex cases. Excellent investigative and decision-making ability. Confident prioritising a busy, varied caseload. CII qualified (or working towards) DIP/ACII desirable. Strong relationship-building skills. Benefits Length-of-service holiday increases Birthday day off + seasonal half-day Holiday buy/sell Contributory pension Staff discounts and social events Support with professional qualifications Free on-site parking Clothing allowance Cycle-to-work Cash bonus scheme On-site mental health & first aid support And more