Payments Solutions Support (German, remote Greece)

Join a certified Great Place to Work and grow your international career! About the Role (31213) Interview Deadline: 2025-12-23 | Training Date: 2026-01-07 What's in It for You Salary & Bonuses Base Salary: 1,300 EUR gross/month Training Completion Bonus: 100 EUR gross (one-time payment, issued with the second payroll cycle) Performance Bonus: Up to 250 EUR /month Relocation Bonuses (all issued as one-time gross payments) After 6 months: 300 EUR gross After 9 months: 300 EUR gross After 12 months: 300 EUR gross Schedule & Work Setup Shifts: Rotational, Monday-Sunday between 00:00-23:00 Work Location: Kallithea, Greece. Work From Home available! Training Duration:22 working days Format: Fully remote & fully paid We're looking for German-speaking Customer Support Agents to join an international team representing one of the world's most trusted financial brands. You'll be the voice of the companyassisting customers via phone, chat, and email, resolving inquiries with empathy and precision while maintaining the highest service standards. You'll start your journey in frontline support, gaining a deep understanding of customer interactions. After about a month, you'll gradually transition into back-office support, working closely with experienced colleagues and handling specialized service areas. Your Responsibilities Frontline Support (first month): Handle customer inquiries via phone, chat, and email. Record all interactions in the company's CRM system. Provide clear and accurate information on card usage, benefits, and account details. Backoffice Support (after training): Manage queries for: Ask Support (email) Priceless Cities Support (email) MAC Global Services (email & voice) My Data Support Social Media Support Support customers with key issues, such as: Reporting and blocking lost or stolen cards Card payment rejections and balance checks Understanding card benefits and offers What You Bring Language skills: German (C2) and English (B2) written and spoken. Customer focus: Empathetic, patient, and solution-oriented communicator. Adaptability: Comfortable with both frontline and back-office responsibilities. Tech-savvy: Familiar with CRM tools and comfortable using multiple communication platforms. Perks & Benefits Health care coverage and exclusive discounts on various products and services. Free online Greek language courses to enrich your experience. Access to modern office facilities with relaxing and collaborative spaces. Career growth within a global, innovative organization. A diverse, inclusive culture recognized as a Great Place to Work. Participation in community events and CSR initiatives. Hiring Process Submit your application. Complete short language tests (German & English). Participate in client interview rounds. Ready to Take the Next Step? If youre passionate about delivering exceptional service and want to grow within a dynamic, international environment this opportunity is for you.