Battery Swap Agent -25

Reports To: Hub Supervisor Job Overview: The Battery Swap Agent is responsible for ensuring seamless customer service, efficient battery swap operations, and compliance with station procedures. This role requires a proactive approach to handling escalations, maintaining station standards, and providing timely reports to the Hub Supervisor. Key Responsibilities: Customer Service: Attend to customers promptly and professionally. Assist customers in the battery swap process, ensuring smooth transactions. Provide clear information about battery usage, swap policies, and station guidelines. Handle customer inquiries, complaints, and feedback efficiently. Prompt Escalations: Identify and report technical issues, faulty batteries, or operational challenges immediately. Escalate critical issues to the Hub Supervisor and relevant support teams. Ensure swift resolution of customer-related concerns by following escalation protocols. Station Compliance & Maintenance: Ensure the swap station adheres to company policies and safety regulations. Maintain cleanliness and organization of the station. Perform daily checks on battery storage, swap equipment, and station infrastructure. Adhere to all security and operational procedures. Reporting & Documentation: Maintain accurate records of swaps, customer interactions, and incidents. Submit daily and weekly reports to the Hub Supervisor. Report stock levels of batteries and flag any shortages or excesses. Proactiveness & Problem Solving: Anticipate operational challenges and provide solutions. Assist in optimizing battery usage and reducing downtime. Support other team members and take initiative in improving swap efficiency. Qualifications & Skills: Minimum of HND , BSC, or equivalent. Previous experience in customer service or technical support is an advantage. Strong communication and problem-solving skills. Ability to work in a fast-paced environment. Basic technical knowledge of battery operations is a plus. Work Conditions: Shift-based work, including weekends and holidays. Station-based role with possible mobility across different swap locations.