CONVERSION - RETENTION AGENTS (SPANISH) [CYPRUS]

Job Title: Conversion & Retention Agent — Spanish Desk Location: Limassol, Cyprus Employment Type: Full-time Salary: Competitive (based on experience) About the Role We are seeking a proactive, customer-focused Conversion & Retention Agent to join our Spanish Desk in Limassol. You will manage inbound/outbound contacts with Spanish-speaking customers to convert prospects, retain existing clients, reduce churn, and maximize lifetime value. Key Responsibilities Handle inbound and outbound calls, emails, and chats in Spanish and English to convert leads and retain customers. Identify customer needs, present appropriate products/services, and close sales or secure retention agreements. Resolve billing, service and account issues, offering tailored retention offers and solutions. Meet or exceed individual KPIs (conversion rate, retention rate, revenue per contact, NPS/CSAT). Accurately record interactions and outcomes in CRM; follow up on pending cases. Collaborate with sales, product and support teams to escalate and resolve complex issues. Provide feedback to improve scripts, offers and customer experience. Requirements Minimum 1 year experience as a conversion agent, retention agent. Native or fluent Spanish (spoken and written) Excellent persuasion, negotiation and problem-solving skills. Customer-oriented, resilient, and target-driven. Experience using CRM systems and MS Office. Flexible to work shifts as required. What We Offer Competitive salary and performance-based incentives/bonuses. Relocation assistance (if applicable) and support for work permits. Comprehensive training and career development opportunities. Modern office in Limassol and a multicultural team environment.