Customer Support Specialist (German Speaking) Lisbon - Hybrid / Onsite

Role Overview We are looking for a German-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider. In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience. Key Responsibilities Handle incoming customer interactions via phone and/or digital channels Answer questions related to subscriptions, billing, and service usage Provide basic technical support and troubleshooting Offer clear, accurate, and customer-focused solutions Ensure customer satisfaction on every interaction Follow internal procedures and quality guidelines Candidate Profile Native or near-native German (C2 level required) No previous customer support experience required Strong communication and problem-solving skills Customer-oriented mindset and ability to work in a fast-paced environment Willingness to work rotating shifts and on-site Compensation & Benefits Base Salary: Between €900 - €1100 gross /month (paid over 14 salaries) Performance Bonus: Between 100€ - 150€ per 12 months Meal Allowance: €7,63 per working day Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract. Location Hybrid / On-site – Lisbon, Portugal If youre ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, wed love to hear from you. Apply now and join an international team in Aveiro.