Customer Support Agent (Arabic) - FX industry

Position : Customer Support Agent (Arabic) Location : Limassol, Cyprus Work model : hybrid Salary : Base Salary Notes: Candidates who are not in Cyprus or Non EU will not be contacted!! DUTIES AND RESPONSIBILITIES: Effectively managing the company chats, E-mails and calls Identifying and assessing customers needs to achieve satisfaction Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal Offer support to the lead/client within the specified time frame Updating CRM and keeping records of all communications and actions taken Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks Follow up with clients and schedule callbacks to ensure optimum results and customer satisfaction Work independently and in teams Follow standard processes and procedures REQUIREMENTS: Proven customer support experience Experience/background in Forex and the Financial Market is a Mandatory! Native/ fluency in Arabic and English (at least B2 level), both verbal and written Proficiency in the use of Microsoft Office Word, Excel, Outlook Strong phone contact handling skills and active listening Ability to work under pressure and meet deadlines Excellent communication and presentation skills Flexible to work on weekly rotating shifts (morning/ afternoon/ night) BENEFITS: Remuneration according to qualifications and experience 13th Salary Medical Insurance Scheme Provident Fund Companys Group Discount Scheme Free Parking Inhouse fitness room with classes Modern working space at a central and convenient location of Limassol close to the highway Friendly multinational environment Opportunities for professional learning and growth To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2