French-Speaking Customer Success Specialist (Hybrid – Sofia, Bulgaria)

French-Speaking Customer Success Specialist (Sofia, Bulgaria – Hybrid) We are partnering with a global technology services provider and are currently looking for a French-speaking Customer Success Specialist to join their team in Sofia, Bulgaria . This hybrid role is ideal for candidates who enjoy working with clients, supporting long-term success, and building strong professional relationships in a digital environment. Responsibilities Support customers throughout their journey to ensure successful product adoption Guide clients during onboarding and help them understand platform features and best practices Monitor customer engagement, usage, and progress Maintain accurate customer records and activity tracking in internal systems Assist with resolving customer issues and coordinate with support teams when needed Build long-term relationships to increase customer satisfaction and retention Work closely with internal stakeholders to ensure smooth customer experience Requirements Fluency in French and English (spoken and written) Previous experience in customer success, account management, or customer-facing roles is an advantage Strong communication and relationship-building skills Ability to analyze customer data and identify trends Well-organized with good time-management skills Comfortable working with CRM systems and digital tools Willingness to work in a hybrid model in Sofia, Bulgaria What We Offer Hybrid working model based in Sofia, Bulgaria Full-time position with standard Monday–Friday working hours Competitive salary and benefits package Fully paid training and structured onboarding Relocation support for candidates moving to Bulgaria International working environment with career development opportunities Stable role with long-term growth potential If you are a motivated French speaker who enjoys helping clients succeed and wants to grow within an international company, this role could be the right next step for you. We welcome proactive and customer-focused candidates who are ready to learn, contribute, and build a long-term career.