Patient Care Coordinator - Referral Intake & Case Coordination

Create Confidence from the First Hello. At Sage Veterinary Imaging, we provide advanced, human-quality diagnostic imaging that changes outcomes for pets. Every experience begins at the front desk. We are hiring a Patient Care Coordinator who thrives in a fast-moving, people-focused environment and takes pride in precision, organization, and follow-through. This is a hospitality and coordination role — not a sales position. If you are warm, highly organized, and able to move quickly without losing detail, this role was built for you. As part of our hiring process, we require all candidates to complete the Culture Index survey to help us better understand their natural strengths, communication style, and work preferences. This allows us to ensure alignment with the role and team, creating a more thoughtful and productive interview experience for everyone involved. What You’ll Do Client Experience Welcome pet owners with professionalism and warmth Answer and manage incoming phone calls Schedule and confirm appointments accurately Provide clear preparation instructions Process payments and review invoices Ensure smooth check-in and check-out experiences Operational Coordination Maintain precise scheduling and documentation Prepare and organize patient records Support doctors and technicians with administrative needs Keep communication flowing between departments Maintain an organized, polished front-desk environment Who Thrives Here You’ll do well in this role if you: Enjoy interacting with people all day Stay calm and friendly under pressure Move quickly but don’t cut corners Care deeply about accuracy and details Follow processes consistently Naturally keep things organized Adapt easily when schedules shift This role requires both warmth and structure. You must be able to handle a fast pace while keeping everything accurate and on track. What You Bring Experience in front desk, hospitality, or customer service roles Veterinary or medical office experience preferred Strong communication skills (in person and on phone) Comfort with scheduling and practice management systems Reliable attendance and strong follow-through Schedule & Benefits Full-time, 8-hour weekday shifts 401(k) with company match Health, dental, vision, and life insurance Paid time off Continuing education opportunities