Italian-Speaking Customer Success Specialist (Social Media) (Hybrid)

Italian-Speaking Customer Success Specialist (Social Media) Introduction We are delighted to partner with a global technology services provider to recruit a talented Italian-speaking Customer Success Specialist. In this role, you will be supporting one of the worlds most prominent social media hiring platforms, helping their enterprise clients achieve the best possible performance and ROI. If you are passionate about customer success and enjoy working with innovative digital tools, this is an incredible opportunity to grow your career in a multicultural and fast-paced environment. Responsibilities Perform high-level quality assurance by ensuring all client product integrations are properly completed. Lead the implementation and setup progress for new Hiring Enterprise Program (HEP) customers. Drive customer value by ensuring high levels of adoption, usage, and engagement with the hiring platform. Maintain an expert-level understanding of the platform's products to provide best-practice guidance to clients. Monitor and track customer lifecycle milestones, including onboarding and user activation goals. Maintain accurate and timely records of all customer activity within the CRM system. Assist in triaging troubleshooting tickets to ensure a seamless experience for all platform users. Requirements Fluency in Italian and English (C1 level for both). Experience in analyzing data, trends, and client information to identify growth opportunities. Expert knowledge of MS Office, particularly Excel, PowerPoint, Word, and Outlook. Exceptional communication, collaboration, and project management skills. Ability to build trust quickly and foster strong professional relationships with both clients and internal teams. Proficiency in working with CRM platforms and managing case/ticket queues. Strong organizational skills with the ability to prioritize tasks and meet deadlines independently. What We Offer Location: Hybrid working model based in Sofia, Bulgaria (Wednesdays and Thursdays in-office). Competitive salary package with comprehensive benefits. Full relocation support if you are currently based outside of Sofia. Working hours: Monday to Friday, 10:00 – 19:00 (Weekends off). Fully paid initial training and continuous professional development opportunities. Clear career progression paths within an international organization. Health and wellbeing initiatives in a supportive, professional work environment. Modern office space with cross-functional collaboration. Are you ready to represent a world-leading social media brand and help businesses succeed? We are looking for proactive professionals who are eager to make an impact in the digital hiring space. Apply today and lets discuss your future with us!