Customer Service Representative – French Speaker (Remote – Greece)

Job Title: Customer Service Representative – Consumer Electronics (Remote – Greece) Job ID / Reference: 31760, 31780, 31781 Location: Greece (Remote) Start Date: 27th March 2026 (Training) Work Permit / Eligibility: EU Citizenship, Full-purpose or Specific-purpose Work Permit, or Certificate of Protection (refugees) required Languages Required: French: Native-level fluency (C2) English: Intermediate communication (B2) Salary / Compensation: Base Salary: €1,045.72 gross/month Monthly Performance Bonus: Up to €150 Job Type / Schedule: Full-time, Monday–Sunday, 09:00–21:00 (rotational shifts) Training: 11 full working days, fully paid Job Description / Responsibilities: Provide exceptional customer service via phone, email, and chat, addressing inquiries and concerns professionally and empathetically. Assist customers with product issues, troubleshooting, and warranty claims for consumer electronics. Deliver clear and accurate information about products and services to guide customer decisions. Resolve complaints effectively to ensure a positive customer experience. Collaborate with team members to escalate issues when necessary. Participate in regular training and feedback sessions to enhance product knowledge and service skills. Requirements / Qualifications: French (C2) – Native-level fluency. English (B2) – Intermediate communication skills. Strong verbal and written communication. Customer-focused and proactive problem solver. Team player with ownership of individual responsibilities. Prior experience in customer service is a plus but not mandatory. EU Citizenship, valid Work Permit, or Certificate of Protection. Benefits: Paid training and continuous learning opportunities. Relocation support: Option 1: All expenses covered – flight, hotel stay, real estate agency fee. Option 2: €250 relocation allowance + real estate agency fee (if relocating independently). Health care benefits and discounts on products/services. Free online Greek language courses. Access to modern, well-equipped work environment (break areas, etc.). Join a Great Place to Work-certified company promoting diversity and inclusion. Social responsibility initiatives and special events participation. Performance-based bonuses. How to Apply: If this opportunity fits your profile, apply here or send your CV to simen.karasar@cbtalents.org