Customer Service Representative – Mobile App (Flemish + English)

Customer Service Representative – Mobile App (Flemish + English) Market: French Market Location: Lisbon, Portugal – On-site Start Date: 8 January 2026 Working Schedule: Monday to Sunday Rotative shifts between 08:00 – 23:00 Days Off: 2 rotational days Role Overview: As a Customer Service Representative , you will support users of a digital mobile application operating in the French market . You will handle customer inquiries related to account usage, transactions, and general app support, ensuring a high-quality user experience in a fast-paced and regulated environment. Key Responsibilities: Provide customer support via chat, email, and/or phone in Flemish and English Assist users with account setup, verification, and profile management Support inquiries related to payments, transactions, and app functionality Troubleshoot technical or account-related issues and deliver effective solutions Ensure compliance with internal procedures and platform policies Accurately document customer interactions in internal systems Meet defined KPIs, quality standards, and SLAs Mandatory Requirements: Fluent Flemish and advanced English Strong customer service and communication skills Ability to work in rotative shifts , including evenings and weekends Comfortable working in an on-site work environment in Lisbon Nice to Have: Previous experience in digital platforms, fintech, gaming, or online services Experience in a contact center or customer support role Familiarity with CRM or ticketing systems Compensation & Benefits: Base Salary: 1,500€ (paid over 14 months) Meal Allowance: 7.63 € per day Health Insurance: since day 1 (free after 6 months of contract.) Accommodation – The Game Changer Immediate access to a shared apartment (private room) upon arrival All utilities included Fixed cost of €280/month, deducted directly from your paysli p No deposit, agency fees, or upfront rental costs Why Join Us: Join a fast-growing international digital platform Work in a multicultural and dynamic team environment Structured onboarding and continuous training Opportunity to develop a long-term career in customer support