Spanish Customer Support Agent

Position Details Position: Spanish Customer Support Agent Location: Greece Work Model: Work From Home (within Greece) Work Hours: 10:00 – 22:00 (5 days a week, 8 hours a day) Work Schedule: Monday – Friday, including weekends (rotational) Training Duration: 14 days Starting Date: 3 March Relocation Package: Included About the Role As a Spanish Customer Support Agent for JTI, you will assist Spanish-speaking customers with inquiries related to products, services, and consumer care. You will be part of an international team, ensuring a high-quality customer experience while representing a globally recognized brand. Your Responsibilities Assist customers via phone, email, and chat with product and service-related queries Provide accurate information regarding consumer inquiries and support requests Handle customer concerns professionally and efficiently Ensure customer satisfaction by delivering a high standard of service Work according to rotational schedules, including weekends Requirements Fluent Spanish (C1 minimum) and good command of English Strong communication and problem-solving skills Customer-oriented mindset and ability to work in a fast-paced environment Availability to work rotational shifts (including weekends) EU citizenship or valid right to work in Greece Compensation & Benefits Salary: €1,100 gross/month x 14 months Productivity bonus: Up to 10% of gross salary (subject to target achievement) Relocation package included Relocation bonus: €300 gross after 3 months of employment (one-time payment) €500 gross after 9 months of employment (one-time payment) Salary increase after 36 months: €1,150 gross/month Full-time position: 40h/week (Rotational shifts, Monday to Sunday) Work From Home model within Greece Multicultural work environment and career development opportunities