Senior Account Manager

About the Client Our client is a stable and well-established payment processing company operating in high-risk industries. The company values long-term relationships, reliability, and a positive internal culture. They focus on solving client challenges efficiently and maintaining consistent service excellence. Role Overview We are looking for a strong Senior Account Manager/Team-lead type who is fully autonomous, proactive, and capable of managing key merchant relationships without supervision. This is a role for someone who understands PSP or crypto processing, knows the business logic behind merchant flows, risk, payouts, and operational processes. Key Responsibilities Manage and develop relationships with high-risk merchants (Asia focus) Serve as the main point of contact for clients: support, escalations, performance updates Oversee onboarding, transaction monitoring, and ongoing operational flows Optimize client performance and improve satisfaction/retention Collaborate with internal teams: risk, tech, compliance, operations Identify upsell/cross-sell opportunities Ensure smooth communication and issue resolution with minimal supervision Requirements 2-3+ years of experience in PSP, payment processing, or crypto acquiring Strong background in client or partner management Solid understanding of payment flows, settlement cycles, chargebacks, and risk processes Fluency in English and Russian — strong working proficiency On-site format in Riga Key Soft Skills Proactive, problem-solving mindset Strong communication skills Ability to build long-term merchant trust Loyalty, responsibility, ownership mindset What We Offer Stable and supportive work environment Ability to work with international high-risk clients Growth opportunities (senior → team lead) Competitive compensation Great Riga office