HR Lead

About the Role SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider, is seeking an experienced and proactive HR Lead to oversee and manage end-to-end human resources operations. The ideal candidate will have strong HR knowledge within a BPO environment , excellent communication skills, and hands-on experience in visa and work permit processing . Experience in payroll processing and basic accounting knowledge will be a strong advantage. Key Responsibilities Lead and manage day-to-day HR operations including onboarding, employee relations, HR administration, and payroll processing Support hiring needs across BPO operations, ensuring timely and quality manpower delivery Handle payroll preparation, verification, and coordination , ensuring accuracy and timely salary disbursement Manage visa, work permit, and employment pass processing for foreign employees Ensure compliance with Malaysian labor laws, company policies, and SOPs Act as the point of contact for employees on HR-related matters Coordinate with management on workforce planning and HR initiatives Maintain accurate HR records, payroll data, and employee documentation Support performance management, disciplinary processes, and employee engagement activities Work closely with finance/accounts teams on payroll-related matters Job Requirements Diploma / Degree in Human Resources, Business Administration, Accounting, or a related field Minimum 3–5 years of HR experience , preferably in a BPO environment Fluent in spoken and written Mandarin (to liaise with Mandarin-speaking stakeholders) Good command of English (spoken and written) Strong knowledge of visa and work permit processing in Malaysia Hands-on experience in payroll processing Basic accounting knowledge is an advantage Familiar with Malaysian employment laws and HR best practices Strong interpersonal, communication, and leadership skills Able to work independently and manage multiple priorities Why Join Us Opportunity to lead HR operations in a growing BPO organization Collaborative and fast-paced work environment Career growth and leadership exposure Find Out More About Us Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm Instagram: https://www.instagram.com/summitnexttechnologies LinkedIn: https://www.linkedin.com/company/summitnext-technologies Website: https://summitnext.com