Swedish-speaking Customer Support Representative

Job Summary: We are looking for a Customer Support Representative who speaks Swedish fluently to join our customer service team. In this role, you will provide exceptional support to customers from Sweden and ensure a smooth and positive experience with our products or services. Key Responsibilities: Handle incoming customer queries via phone, email, and live chat in Swedish Offer accurate and timely information related to orders, accounts, products, or technical issues Provide excellent customer care, troubleshooting, and case resolution Follow internal guidelines and use tools like CRM systems to document interactions Collaborate with other departments to escalate and resolve complex cases Meet or exceed customer satisfaction and performance targets Stay up to date with company products and procedures Candidate Requirements: Native or fluent in Swedish (C1/C2 level) Good command of English (B2 level or above) Excellent interpersonal and communication skills Ability to manage multiple tasks and remain calm under pressure Familiarity with computer systems, email tools, and CRM platforms Previous customer service or call center experience is a plus Flexible with working hours (shifts may include weekends or holidays) What We Offer: Attractive salary package and monthly performance bonuses Paid training to set you up for success Relocation support: Flight ticket + up to 2 weeks' hotel stay Private health insurance and wellness perks Modern, inclusive, and friendly work environment Opportunities for career growth within the company Work-from-home options available depending on project/client