Operational and Business Support Assistant | iTNet

iTNet is a smart home solutions company based in Bielsko-Biała, Poland. Their mission is to design and implement intelligent home systems that improve quality of life, enhance safety, and reduce operating costs for homeowners. With a strong focus on reliability, customization, and customer care, iTNet delivers high-quality installations and offers lifetime remote support for every system installed. We’re looking for an Operational and Business Support Assistant to provide day-to-day support in both administrative and business coordination tasks. This role is ideal for someone who enjoys structure, thrives in multitasking environments, and is looking to grow into a role with increasing responsibility and client interaction. The selected candidate will work closely with leadership and business teams, helping manage operations, client follow-up, CRM systems, and business communications. Key Responsibilities Provide support in daily administrative and organizational tasks. Relieve management of operational follow-ups and routine duties. Handle transfers, order processing, and communication with clients in later stages of the sales process. Coordinate the lead management process, including re-engagement with lost contacts. Schedule and organize business meetings. Build and maintain relationships with clients and subcontractors. Input and update data in CRM systems and work with Excel spreadsheets. Prepare and send proposals using the company’s offer system. Research and initiate contact with potential partners and subcontractors. Support implementation projects, including first-contact phone calls. What We’re Looking For Excellent organizational skills and the ability to prioritize effectively. Comfortable with client and subcontractor communication (phone and email). Good command of Microsoft Excel and standard office tools. Experience using CRM systems (a plus). A proactive, self-driven approach with a willingness to learn and grow. Availability for full-time work (8 hours per day, flexible start time between 8:00–17:00). What We Offer Full-time employment contract with stable, long-term collaboration. Flexible working hours, depending on current priorities and workload. Work based in Bielsko-Biała, with the possibility of partial remote work. Tools provided for the role. Opportunities for professional development — the scope of responsibilities will grow with you.