Back Office Administrator-Solar

• Enters Purchase Orders in internal systems and prepare invoices. • Acknowledges and accepts Purchase Orders in Customer Portals. • Prepares and sends basic communications with Internal and External Customers, mainly through email correspondence. • Respond promptly to customer communication using tact and professionalism. • Administrative management and follow-up of customer orders (both national and international), including change order management, revisions, and incident tracking; all in accordance with the procedures of the BU and the applicable commercial policies. • Prepares and sends shipping documents/paperwork and communicates status to both Internal teams and External Customers. • Support for the preparation of offers and management of invoices and delivery notes. • Updates and maintains internal departmental and company procedures. Makes recommendations on how to improve internal processes and procedures. • Documents internal meeting minutes and notes. • Support to Technicians in the administrative and prevention procedures of the Aftersales department. • Maintains a consistent and organized folder structure with records of all applicable documentation. Archives old purchase orders, invoices, and delivery notes in customer folders. • Enters Invoices in Customer Portal for timely payment • Management of PPE used by technicians in the After-Sales Department. • Maintains Databases and Excel Dashboards that are critical for reporting results to management • Creates Work Orders and Sales Orders in SAP for Repairs and other departments. • Creates documents and paperwork for customer property being repaired onsite • Enters training documentation for internal and external training for employees • Enters calibration records from internal and external calibration events • Ensures tasks are performed according to organizational requirements for quality management and environmental, health and safety standards, policies and procedures. • Completes special projects and other duties as assigned • Company Computer • Company Cell Phone • Software: SAP, Microsoft Office, CRM Work Experience Requirements • Computer experience with MS Office (Excel and Word required). • Experience with Microsoft Outlook • Experience with SAP preferred. • Previous clerical/administrative experience preferred. • Must be detail-oriented and have excellent communication, organizational and customer service skills. • Must be able to prioritize various tasks. • Ability to work in a fast-paced environment. • Must have the ability to work independently and take initiative to accomplish tasks. • Must be able to work cross functionally with internal teams • Intermediate Spanish language skills preferred. • 2-years of prior, relevant experience. Academic requirements • High school diploma/GED required. • Ideally Bachelor’s degree in Administration or International Trade Salary: $50,000-60,000 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance