Customer Service Representative (Italian Market)

Customer Service Representative Diabetes Medical Devices (Italian Market) Start Date: 22 January 2026 Location: Porto, Portugal (OnSite) Work Model: OnSite Are you passionate about healthcare innovation and eager to make a real difference in patients lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices , where your work directly supports patients and healthcare professionals using lifechanging medical technology. Work Schedule Monday to Sunday 24/7 (Rotative shifts) 2 rotative days off per week Day shift coverage between 07:00 and 22:00 Night Shift (22:00 to 07:00): The night shift team is small, so each agent may only need to cover this schedule occasionally during the month. However, candidates must be aware of and fully comfortable with a 24/7 rotational work environment . What You Will Do Provide exceptional customer service in Italian (C2) , with internal communication in English (C1) Handle inquiries and incident cases via phone, email, and chat Support patients, caregivers, and healthcare professionals with empathy and precision Guide users through product usage and troubleshooting Resolve devicerelated concerns while maintaining quality and compliance standards Collaborate closely with your Team Leader to ensure operational excellence Compensation & Benefits 1,000 gross/month (14 salaries) 300 gross/month performance bonus (11 months) Meal allowance: 7.63 net per working day Accommodation: Private room in a company-arranged shared apartment for 280/month , all bills included (up to 12 months) Relocation & Flight Policy Airfare reimbursement available after 6 months (up to 400, Economy class) Important update: For all hires effective from 1 December onwards, flight ticket reimbursement will no longer be provided. Accommodation will continue to be offered to relocating candidates, but no relocation costs will be refunded. Who Were Looking For Italian fluency (C2) mandatory Advanced English (C1) Empathy, strong communication skills, problem-solving ability Comfortable with 24/7 rotative shifts , including occasional night shifts Previous experience in customer service or healthcare is a plus (training provided) Why Join Us? Contribute to a project that directly improves patients wellbeing Work in a supportive, multicultural team with career growth opportunities Smooth relocation support to vibrant, sunny Porto Transparent performance recognition and structured training