BPO Senior Consultant for Solutions Design - Taguig (for pooling)

About the job: Senior Consultant for Solutions Design Benefits: HMO for Employee and 2 Free Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Purpose of the role: Analyze different segments of service markets, collate & synthesize market intelligence reports, drive thought papers & convert them to service offerings, drive continuous improvement, and lead end-to-end client interactions with the objective to deliver on group goals within norms and guidelines. Educational Qualifications : Graduate of any stream (Preferably MBA) Key Requirements : 6 years of BPO/BPM experience. It is mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred Must be willing to work on-site in BGC, Taguig. Areas of Responsibility: Client Interactions : Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions Competitive and market analysis : Gathers, synthesizes, analyses market competitive intelligence for a specific domain/market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies, etc. Define Service market strategy: Gathers, synthesizes, analyses specific segments of service markets IN ORDER TO provide inputs for defining service market strategy Define the solution: Creates a presentation/thought paper (POVpoint of view) describing a proposed solution, including the pricing model, operating model and value proposition, IN ORDER TO develop it into a service offering Develop the customized solution: Creates the customized solution IN ORDER TO bring out a differentiated value proposition Internal Branding: Creates collaterals for presentation to internal stakeholders such as sales, other SDI teams, delivery teams, etc. IN ORDER TO create internal awareness Knowledge Management: Creates reusable artifacts IN ORDER TO contribute to an updated knowledge repository RFP Process: Drives the creation of the RFP response as per the RFP Process defined IN ORDER TO bid for the deal Talent Management: Conducts performance appraisals and ensures development of direct reports IN ORDER TO ensure a motivated and productive workforce Transformation process: Participate in transformation projects IN ORDER TO deliver project goals Transition Execution: Provides troubleshooting advise on identified issues/gaps in the original design to the transition team IN ORDER TO resolve issues during transition Transition planning: Transitions knowledge about the solution and the contract to the transition team through discussions and exchange of documents IN ORDER TO ensure smooth handover Understanding Client Business Context: Engages with the client and understands the context IN ORDER TO develop a customized solution Client Visit Management: Manage and organize the client visits end to end. Act as a project manager and liaise with different teams to ensure timely completion of all the deliverables