Technical Support Engineer L1/L2

We are looking for a Technical Support Engineer who can configure applications on our customers' platforms. A strong candidate will be comfortable working with a diverse group of people from different backgrounds and be able to listen to their needs to then translate those needs to the software. *Position based in Aguascalientes, Mexico (remote). Ocasional office work. Responsibilities Conducting client discovery calls to gather client requirements. Designing, developing, deploying, and testing solutions for clients. Providing on-going support, professional services, and consulting to clients. Providing Level 1 and Level 2 technical support to clients by responding to help desk calls and tickets. Conducting in-person and virtual training sessions for clients. Deliver platform demonstrations for sales prospects. Working with clients and the development team to identify platform bugs and enhancements. Required skills Passion for providing outstanding customer service Process analysis and development expertise Exceptional presentation skills, strong verbal and written communication skills Exceptional interpersonal skills. Ability to present ideas in a clean, user-friendly way. Advanced English level Preferred skills Ability to work independently, as well as follow direction/instruction, as warranted Proven ability to quickly learn all aspects of technical software product Desire to learn new technologies and proactiveness Demonstrated ability to work collaboratively and cross-organizationally with a diverse team Education: B.S. or B.A. degree Preferred majors: Business Management, Engineering,Computer Science What we offer: Full-time Work remotely / Home Office (although we prefer the candidate to be located in Aguascalientes, Mexico) Flexible work hours Friendly and relaxed, yet dynamic work environment Benefits by law Medical Insurance Vacations for Easter and Christmas + personal 20 days off