Service Desk Analyst with Polish

Join a leading Outsourcing & BPO consultancy providing high-quality IT support to global clients 🌍 We’re looking for a Polish-speaking Service Desk Analyst to deliver exceptional IT service and technical support to users. If you’re passionate about technology, problem-solving, and customer care — this role is your gateway to growth! 💻✨ Location: Budapest, Hungary Employment Type: Full-time Work Model: On-site Industry: Outsourcing / BPO / IT Services Languages: Polish (C1) + English (B2) Compensation: Base salary + benefits 🎯 Your Responsibilities 💬 Act as the first point of contact for users via phone, chat, email, and self-service portal 🧾 Log, track, and document incidents and service requests in the ITSM tool ⏱️ Ensure timely resolution of user issues within defined SLAs 🤝 Collaborate with internal teams to resolve technical problems 📈 Maintain a high level of customer satisfaction and professionalism 📚 Document solutions and contribute to continuous service improvement 🧠 Participate in process optimization initiatives 🕒 Manage multiple priorities effectively while meeting KPI targets 🧠 Your Profile 🗣️ Fluent/native in Polish (C1) and proficient in English (B2) 💻 1–3 years’ experience in IT Service Desk, Application Support, or Technical Support (L1–L2) 🎓 Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) ⚙️ Familiarity with ITSM tools (ServiceNow, BMC Remedy, etc.) 📊 Good understanding of IT concepts — SDLC, operating systems, databases 💼 Experience with SAP or other enterprise applications 📘 ITIL Foundation or similar certification is a plus 💡 Strong problem-solving, analytical, and communication skills 🙌 Customer-focused, proactive, and organized under pressure 🎁 Benefits 🏥 Comprehensive medical coverage 🎓 Access to 5,000+ free courses & certifications on advanced technologies 💰 Attractive salary and allowances based on experience 🌴 4 weeks of paid vacation annually 🎉 Supportive and inclusive work environment with team events & wellness activities 🚀 Career development opportunities within a global organization #PolishJobs #BudapestJobs #ITSupport #ServiceDesk #TechSupport #ITCareers #BPOJobs #CustomerService #MultilingualJobs #HungaryJobs #CareerGrowth #ITJobs