Quality Team Leader-Compans

The Quality & Exception Parcels Team ensure the identification and resolution of all types of exceptions encountered in the warehouse and train new operators on the three basic processes: Injection, Route Mode Sorting, and Parcel Mode Sorting. Responsibilities 1. Management of Unplanned and Exception Parcels: - Handle unplanned and exception parcels to ensure their final operations are completed (e.g., return to China, label reprinting, etc.). - Identify, prioritize, and resolve parcel anomalies during the start of each shift. - Ensure rigorous follow-up of exception parcels and coordinate their processing with operators. 2. Relabeling Operations (Rerouting): - Manage relabeling operations for parcels when necessary. - Check label compliance with established standards. 3. Monitoring Parcels Entering the Warehouse Without an Exit Trace: - Reduce "lost" parcels within the warehouse. - Propose improvements for processes and the identification of parcels without a final physical status (e.g., return to China, damaged, relabeled). 4. Training and Support for Other OPS Team Members: - Be trained and support others to effectively convey the basic prerequisites for sorting and injection processes. - Schedule training sessions as needed for new arrivals on injection and sorting processes. 5. Team Supervision: - Supervise, train, and support the three operators under their responsibility. - Organize daily tasks and ensure an efficient distribution of workloads. 6. Follow-Up and Reporting: - Provide daily reports to the OPS Manager for the AM/PM shift on all actions taken and anomalies encountered. Requirements: 1. Technical Skills: - Strong knowledge of logistics processes. - Ability to analyze and solve problems independently. - Proficiency in warehouse management tools and parcel tracking software. 2. Managerial Skills: - Natural leadership to supervise and motivate a team of five operators. - Ability to work under pressure and effectively prioritize tasks. - Strong communication skills to relay information to the OPS Manager. 3. Personal Qualities: - Precision and organizational skills. - Proactivity and a sense of initiative. - Team spirit and excellent interpersonal skills. 4. Experience: - Previous experience in team management within a logistics environment. - Knowledge of anomaly management flows is a plus.