German-speaking Customer Support Representative

Job Summary: We are seeking a German-speaking Customer Support Representative to join our team and deliver outstanding service to customers across international markets. If youre customer-oriented, tech-savvy, and fluent in German, wed love to meet you! Key Responsibilities: Respond promptly to customer inquiries via phone, email, and chat in German Provide product, service, or technical support based on customer needs Troubleshoot issues and provide clear and effective solutions Maintain detailed and accurate customer records using CRM tools Escalate complex cases to relevant departments when necessary Follow company communication procedures, guidelines, and policies Ensure high levels of customer satisfaction and loyalty Requirements: Native or fluent German speaker (C1/C2 level) Good command of English (B2 or higher) Previous experience in customer service is a plus Strong communication and problem-solving skills Comfortable working with computers, CRM systems, and tech tools Ability to work in rotating shifts (if applicable) Team player with a positive and professional attitude What We Offer: Competitive salary + performance bonuses Paid training and onboarding Relocation package: Flight + accommodation Private health insurance Modern, multicultural work environment Career development and internal promotion opportunities Work-from-home options (depending on project and location)