AV Manager - Operations

AV Manager - Operations Salary: Up to £60,000 depending on experience Location: Office-based 4 days per week / 1 day working from home Overview: I am recruiting on behalf of a people-focused AV business known for delivering high standards and building strong, long-term client relationships. Customer service sits at the centre of their operation. Expectations are high, but so is the internal support. This is a structured, well-run environment where quality matters and people are valued. Work–life balance is genuinely important to them. Workloads are managed properly, teams are supported, and there is a clear belief that sustainable performance delivers better long-term results. They are now looking to appoint an AV Manager to lead their field engineering team as the business continues to grow. The Role: This is a leadership role overseeing a team of field-based AV Engineers across installation and service activity. You will be responsible for ensuring engineers are organised, supported and delivering to a consistent technical and professional standard. The position combines operational oversight, technical understanding and people management. Managing and developing a team of field based AV Engineers Planning and coordinating workloads across projects and service calls Acting as the senior escalation point for technical and operational matters Maintaining installation quality and ensuring best practice on site Conducting site visits, performance reviews and quality checks Supporting training, mentoring and development of engineers Ensuring compliance with health & safety standards across all field activity Overseeing tools, vehicles and operational readiness Monitoring delivery performance and supporting cost control Providing reporting and operational insight to senior leadership This role requires visibility, structure and strong leadership presence. The Person: This opportunity would suit an experienced Engineering Manager or a technically strong AV Project Manager with experience overseeing engineers. What is essential is solid technical AV knowledge and a clear understanding of site delivery. Strong background in AV installations and/or service environments Experience managing or supervising AV engineers The ability to drive standards and hold teams accountable A clear understanding of health & safety within site-based roles Strong organisational and workload planning skills Confidence handling escalations and resolving technical challenges Commercial awareness around project delivery and operational efficiency Clear and professional communication skills A full UK driving licence is required. Additional Information: Salary up to £60,000 depending on experience Office-based 4 days per week, 1 day working from home Flexible working arrangements Ongoing development opportunities Supportive, people-focused working culture