YouTube Policy Support Specialist – German Speaker

YouTube Policy Support Specialist – German Speaker Location: LACS Santos, Portugal (On-site) Start Dates: 2 Feb 2026 / 16 Feb 2026 Schedule: Rotational shifts, Monday–Sunday (08:00–24:00) Shuttle provided for late shifts Role Overview We are looking for a German-speaking YouTube Policy Support Specialist to join an on-site Customer Support & Trust & Safety team. In this role, you will support YouTube partners and users by reviewing policy-related cases, assisting with account and content concerns, and ensuring platform standards are respected. You will act as a key point of contact between creators and the platform, helping maintain a safe and compliant digital environment. No prior experience is required — full training will be provided. Key Responsibilities Review and handle YouTube policy and support cases Assist creators and users with account and content-related inquiries Apply platform policies to moderation and support decisions Escalate complex cases to internal policy teams when needed Deliver high-quality customer support via digital channels Maintain accuracy and consistency in case handling Contribute to a safe and trusted online ecosystem Requirements Fluent German (C1/C2) Good English communication skills Strong attention to detail and decision-making ability Comfortable working with sensitive online content Team-oriented with a customer-focused mindset with or without previous experience Salary Base salary (no experience): €14,000/year Possible signing bonus: €2,000 – €2,500 Benefits Language premium: €3,240 annually Meal allowance: €7.63 per workday (meal card) Transportation allowance: €720 per year Performance bonus: 5% of annual base salary Health & life insurance (family coverage included) Permanent contract (180-day probation)