Croatian Customer Support Advisor

Industry: Booking / Travel Services Location: Athens, Greece - Relocation needed! Work Model: On-site (remote possible after onboarding, based on performance) Start Date: 20 March 2026 Open Positions: 5 Role Overview We are looking for Croatian-speaking Customer Support Advisors to join an international Booking project in Athens. The role focuses on providing high-quality customer support while ensuring accuracy, professionalism, and customer satisfaction in a fast-paced environment. After an initial on-site period of 9 weeks , remote work may be considered depending on individual performance and readiness. Key Responsibilities Provide customer support in Croatian and English Assist customers with booking-related inquiries and service requests Handle questions, updates, and general support through approved channels Ensure accurate documentation of customer interactions Follow internal procedures, quality standards, and service guidelines Deliver a professional and customer-oriented experience Requirements Fluent Croatian – written and spoken Good command of English for internal communication Strong communication and problem-solving skills Customer-focused mindset and attention to detail Ability to work in a structured, fast-paced environment Flexibility to work rotating shifts, including weekends Basic computer skills and ability to navigate multiple systems Previous customer service experience is an advantage Work Schedule Monday to Sunday , shifts between 08:00 and 19:00 40 hours per week (8 hours per day / 5 days per week) Rotating schedule Salary & Compensation Attractive salary 14 salaries per year : 12 monthly salaries 1 salary at Easter 1 salary split between Summer and Christmas Benefits Private Health & Life Insurance Performance bonus (based on project criteria) 25 days of annual leave Meal voucher: €50 per month (all projects) Contract Type Permanent contract Relocation Information Candidates must be in Athens at least 7 days before the start date to complete hiring documentation 3 weeks of hotel accommodation close to the office provided Up to €300 gross relocation support (paid with the first salary) Legal support with hiring documentation