German Speaking Travel Support Representative (On-site)

Start Date: 19 January | Sofia, Bulgaria (On-site) About The Role Are you ready to support business travelers and help them manage their corporate trips with ease? In this role, youll assist German-speaking corporate clients with bookings, itinerary changes, travel policies, and expense-related questions. Youll be the reliable point of contact ensuring every journey is smooth, efficient, and stress-free. Salary & Benefits 4,000 BGN gross / month + performance bonus up to 300 BGN 14 salaries annually Private health & dental insurance Life insurance 50 BGN net monthly transportation/internet allowance Additional night-shift payment (if applicable) 500 BGN bonus for major life events (marriage, birth/adoption, graduation) Multisport card Employee discounts on various goods & services Ongoing training and skill development in a corporate travel domain Responsibilities Assist German-speaking corporate travelers via phone, email, and chat Handle bookings, itinerary changes, cancellations, and travel policy queries Support users with expense reports and platform navigation Troubleshoot technical issues and escalate complex cases Maintain accurate records in internal systems (English) Meet quality, compliance, and productivity standards Collaborate with a multilingual and professional support team Requirements German: C2 English: B2+ (internal communication & tools) Customer-first approach and professional communication style Experience in travel, hospitality, or customer service is an advantage Tech-savvy, detail-oriented, and solution-focused Open to working rotational shifts, including weekends Documentation Requirements EU citizenship, r esidency card valid for at least 1 year or refugee card Apply now and start your journey on 19 January!