Customer Service Representative – German + English

Customer Service Representative – German + English Location: Umhlanga, South Africa (On-Site) Start Dates: April, June, August, October 2026 Work Schedule: 24/7 rotating shifts About the Role: We are seeking German + English speaking Customer Service Representatives to support our online retail client. You will be the first point of contact for customers, providing high-quality support and ensuring customer satisfaction. Responsibilities: Handle customer inquiries via phone, email, or chat in German and English Provide accurate information on products, orders, and services Resolve customer issues professionally and efficiently Maintain accurate records of customer interactions Work effectively in a fast-paced, 24/7 rotating shift environment Requirements: Fluent in German and English Matric / Grade 12 qualification is essential Strong communication and problem-solving skills Ability to work in a 24/7 rotating shift schedule Customer service experience is a plus Additional Information / Perks: 1x local flight to Durban prior to start date 20 nights accommodation covered at a location selected by Concentrix On-site work only; relocation to Umhlanga required before start