Customer Support Agent (Arabic) - FX experience

Grow-talent.com is working with a leading investment firm. We are looking to recruit an Arabic speaking Customer Support Agent for their team. Position: Customer Support Agent Location: Limassol, Cyprus Work model: On site Salary: Base Salary DUTIES AND RESPONSIBILITIES: Effectively managing the company chats, E-mails and calls Identifying and assessing customers needs to achieve satisfaction Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal Offer support to the lead/client within the specified time frame Updating CRM and keeping records of all communications and actions taken Interact with other departments to solve inquiries raised by clients that require further investigation by sending tasks Follow up with clients and schedule callbacks to ensure optimum results and customer satisfaction Work independently and in teams Follow standard processes and procedures REQUIREMENTS: Proven customer support experience Experience/background in Forex and the Financial Market is a plus Native/ fluency in Arabic and English (at least B2 level), both verbal and written Proficiency in the use of Microsoft Office Word, Excel, Outlook Strong phone contact handling skills and active listening Ability to work under pressure and meet deadlines Excellent communication and presentation skills Flexible to work on weekly rotating shifts (morning/ afternoon/ night) BENEFITS: Medical Insurance Scheme Provident Fund Companys Group Discount Scheme Free Parking Inhouse fitness room with classes Modern working space at a central and convenient location of Limassol close to the highway Friendly multinational environment Opportunities for professional learning and growth