CALL CENTER AGENT

Permanent Work Location Abu Dhabi-Musaffah Position: Call Center Agent Salary: 4000-5000 AED per month Job Description: We are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Abu Dhabi. The ideal candidate will have previous experience in a call center environment, preferably in the transportation industry, and be fluent in Arabic. Responsibilities: - Handle incoming calls from customers and assist with inquiries, complaints, and requests - Provide accurate and timely information regarding transportation services, schedules, and pricing - Process bookings and reservations for customers - Maintain customer records and ensure all information is up-to-date and accurate - Collaborate with other departments to resolve customer issues and ensure a seamless customer experience - Follow up with customers to ensure their satisfaction and address any additional needs - Meet and exceed individual and team targets for call volume, customer satisfaction, and sales - Stay updated on company policies, procedures, and services to provide accurate information to customers - Uphold a high level of professionalism and customer service at all times Requirements: Diploma or Bachelor Degree - Minimum of 2-3 years of experience in a call center environment, preferably in the transportation industry - Fluent in Arabic , both written and verbal - Excellent communication and customer service skills - Ability to multitask and work in a fast-paced environment - Strong problem-solving and decision-making abilities - Proficient in Microsoft Office and other relevant software - Flexibility to work in rotating shifts, including weekends and holidays - Must be able to work in Abu Dhabi, United Arab Emirates