German-Speaking Payment Solutions Agent

ERF ID: 31932 Location: Piraeus (Remote in Greece) Interview Deadline: 2026-03-09 | Training Start Date: 2026-03-18 Work Schedule: Monday–Friday | 09:00–19:00 Training Duration: 10 days, fully paid Salary: €1,300 gross/month + up to 10% performance bonus Relocation Support (if needed): Option 1: Full relocation package (flight, hotel, and real estate agency fees) Option 2: €250 relocation allowance + real estate agency fees About the Project Join one of Switzerlands leading financial institutions, a pioneer in digital payment and invoice solutions. After acquiring ByJuno in 2023 and merging with Swissbilling, the company empowers online and in-store businesses with flexible, secure, and modern payment methods. As part of the Customer Support team, you will be the first point of contact for Swiss customers, ensuring a smooth, professional, and transparent payment experience. Your Daily Responsibilities In this customer-facing role, your responsibilities include: Handling inbound calls and emails in German (French or another Swiss language is a plus). Providing Tier 1 support related to: Invoice and payment clarifications Reminder fees and billing questions Basic collection-related inquiries Updating customer records using internal tools and following up on payment or technical issues. Collaborating with your team and escalating complex cases when needed. Delivering empathetic, clear, and efficient support, reflecting the companys high trust standards. Requirements Languages: German – C1 (Advanced, required) English – B2 (Upper-Intermediate, required for training) Education & Experience: No prior experience required; full training provided Background or interest in finance, payments, or economics is a plus Skills & Competencies: Strong written and verbal communication Computer literacy and multitasking Problem-solving mindset and adaptability Compensation & Benefits Base salary: €1,300 gross/month Performance bonus: up to 10% of gross salary Paid training: 25 working days Work schedule: Monday–Friday, 09:00–19:00 Work model: Fully remote Why Join Be part of a trusted Swiss banking brand with strong digital growth Gain experience in a stable, international financial environment Receive comprehensive paid training and career development Enjoy clear salary progression and performance-based bonuses Work remotely while supporting Swiss customers professionally Hiring Process Submit your application online Complete language proficiency tests (German & English) Attend client interview rounds Note: Employment requires birth certificate verification