Cashier/Server

JOB SPECIFICATION AND DESCRIPTION POSITION TITLE : Cashier/ Server REPORTS DIRECTLY TO : Store Manager DEPARTMENT : Branch Operations Must have at least two (2) years working experience as a cashier High School level education with at least 4 subjects Basic Computer skills and knowledge Good math skills Stay guest focused and nurture an excellent guest experience Ensure workspace is clean and clear for service at all times Comply with the organizations rules, policies and procedures Alerting the manager if needed for emergencies or security breaches Integrity and good interpersonal skills Must be detailed oriented and have the ability to multi-task Ability to be efficient and productive in a fast-paced environment Must have enthusiasm and possess excellent customer service skills Enjoy working with people and possess a friendly, professional and outgoing personality Excellent communication skills Must be a team player Must have excellent time management skills Keep workspace clean and presentable at all times Cooperate and communicate with staff, customers and management Adhere to all relevant health and safety government rules and all customer service guidelines Ability to effectively respond to questions from managers, employees, members and general public Ability to apply common sense and initiative to carry out instructions in written, oral or diagram format While performing duties of the job, you will be required to stand for long periods throughout the day Provide the perfect service experience for every Guest Ensure the Guest feels important and welcome in the restaurant Adhere to timing standards for products and services Serve the Guest in an accommodating manner Must know all food liquor, beer, wine and retail offered Keep up with restaurant trends General Responsibilities Deliver professional and optimal experience for the clients Must be detailed oriented Maintain professional conduct and appearance at all times Have a welcoming and professional attitude to clients and staff alike Maintain a positive attitude and contribute toward a cohesive harmonious work environment Effectively inform and educate the clients about all services and retail products Be flexible when needed to assist Be flexible with your schedule, in order to support the needs of the company Have complete knowledge and understanding of all the special areas and services offered Uphold the integrity, professionalism, and high standards of the company Communicate to the manager regarding all queries and concerns, as they relate to both staff and client Actively promote facility, through utilization of upselling and cross selling techniques Professionally and courteously handle all clients and their complaints and always report same to management Provide accurate, appropriate and immediate responses to all requests from our clients Show initiative and responsibility without the presence of a supervisor within the scope of your expectations Use initiative to know when to escalate client issues, complaints or concerns to Supervisors and or management Attend all meetings and training Assist in all areas as needed by the manager and or Supervisor