Program Manager

Key Responsibilities Lead end-to-end program lifecycle management, including initiation, planning, execution, monitoring, and closure, ensuring that all projects within the program are delivered on time, within budget, and meet quality expectations Oversee, coordinate, and track progress across multiple projects, ensuring alignment to overall program objectives, timely milestone achievement, and clear reporting to senior stakeholders Develop, review, and govern program-level plans, including program proposals, integrated project plans, WBS structures, master schedules, and consolidated effort/cost forecasts Identify, manage, and prioritize interdependencies across multiple projects, particularly within IT digitalization and transformation initiatives, ensuring seamless integration and minimized delivery risks Drive delivery governance and ceremonies across teams, supporting hybrid delivery models using Agile, Waterfall, and CMMI best practices to ensure consistent and predictable program execution Ensure adherence to governance processes, maintaining accurate and timely program documentation including plans, dashboards, reports, and executive presentations Proactively assess and manage program-level risks, issues, and dependencies, driving mitigation strategies and ensuring business continuity across all workstreams Foster strong stakeholder engagement, balancing diverse viewpoints and expectations to support informed decision-making and successful program outcomes Promote continuous improvement and operational excellence across project teams by leveraging insights, retrospectives, audit feedback, and lessons learned Provide leadership, coaching, and mentorship to Project Managers and delivery leads, ensuring capability development, standardized delivery practices, and consistent performance across the program Person Specifications Bachelors degree in computer science, Project Management, IT, or related field 10+ years of project management experience, preferably in the software industry, including a minimum of 2 years of program management experience Proven experience in managing IT digitalization and transformation initiatives, considered a strong added advantage PMP, CSM, ACP & SAFe Certifications will be an added advantage Strong analytical and problem-solving capabilities Deep understanding of Agile, Scrum, and hybrid delivery models Exceptional presentation and communication skills, with the ability to articulate program progress Excellent Leadership skills Proactive risk anticipation and decision-making Ability to perform under pressure, while ensuring timely delivery of program commitments Strong stakeholder management and relationship-building skills Excellent planning and organizing skills Exceptional time management skills and have an eye for detail Proficiency in key program and project management tools, including MS Office, Excel, PowerPoint, Jira, Confluence, jira timeline and roadmap For vendor submissions: 18 months