ServiceNow Manager

We are seeking an experienced ServiceNow Manager to lead the strategy, development, and ongoing optimization of our ServiceNow platform. This role owns platform governance, oversees a small team of developers/administrators, and partners with IT and business stakeholders to deliver scalable, high-impact ServiceNow solutions in a fully remote environment. Key Responsibilities Own the overall ServiceNow platform strategy, roadmap, and governance Manage and mentor ServiceNow developers, administrators, and vendors Oversee implementation, configuration, and optimization across core modules (ITSM, ITOM, CMDB, HRSD, SecOps) Ensure platform stability, performance, security, and compliance Translate business requirements into technical solutions and best practices Manage upgrades, integrations, and system enhancements Establish standards for documentation, change management, and release cycles Track KPIs, platform usage, and continuous improvement initiatives Required Qualifications 5+ years of ServiceNow experience, including 2+ years in a leadership or management role Strong hands-on knowledge of ServiceNow architecture, workflows, scripting, and integrations Experience managing remote teams and cross-functional stakeholders ServiceNow certifications (CSA required; CIS or CMS preferred) Excellent communication and stakeholder management skills Nice to Have Experience in large-scale or enterprise ServiceNow environments Background in IT operations, security, or HR Service Delivery Agile or ITIL certification What We Offer 100% remote work within the U.S. Competitive salary and benefits package Opportunity to lead and shape a growing ServiceNow environment Collaborative, fast-paced, and supportive team culture.