Business Development Manager / Director - Europe

Location: Only Europe Work Mode: Permanent remote Industry: Cloud Communications / CPaaS About the Role We are looking for an experienced Business Development Manager / Director to drive market expansion across Europe. In this role, you will identify new business opportunities, build strong relationships with enterprise clients, and lead complex solution-based sales processes within the cloud communications (CPaaS) ecosystem. You will work closely with pre-sales, delivery, and internal stakeholders to ensure successful deal execution and long-term client satisfaction. Key Responsibilities Market Expansion & Opportunity Identification Proactively identify and develop new business opportunities with local and multinational enterprises Target key industries and conduct structured outbound prospecting Understand customer pain points and business needs to position tailored solutions Build and maintain a strong sales pipeline across assigned markets Solution Sales & Deal Closure Act as a trusted advisor by providing solution-oriented and technical sales consultations Design customized proposals in collaboration with pre-sales and technical teams Lead commercial negotiations and manage the full deal lifecycle through contract signing Coordinate internal resources to ensure smooth delivery and implementation Client Relationship Management & Collections Manage new client relationships end-to-end, from first contact to contract execution Ensure seamless handover between sales, delivery, and post-sales teams Support clients during onboarding and early implementation phases Follow up on accounts receivable for partnership and project-based engagements Qualifications & Requirements Experience Business Development Manager: minimum 3 years of B2B new client acquisition or key account sales experience Director level: minimum 5 years of relevant experience Proven background in cloud communications / CPaaS or closely related technology sectors Skills & Competencies Strong commercial mindset with excellent market awareness Demonstrated success in cold outreach and consultative, solution-based selling Ability to manage complex negotiations and enterprise-level deals Excellent communication and interpersonal skills Strong cross-functional collaboration skills and resilience in a fast-paced environment Education & Languages Bachelor’s degree or higher in Business Administration, Marketing, or a related field Professional working proficiency in English Mandarin proficiency is a strong advantage Eligibility Valid work authorization in the designated base location