Οperations Manager

PATRAS AREA OPERATIONS MANAGER About Us With years of industry experience, our Workathlon | Recruitment team is your compass to navigating a rewarding career in the dynamic world of tourism. We specialize in connecting passionate individuals with diverse opportunities spanning entry-level to senior management roles. We believe in fostering an environment where your career journey aligns seamlessly with the growth and success of our tourism initiatives. At Workathlon | Recruitment, an integral part of Kariera.gr , every career move is a step towards excellence. Choose us as your catalyst for success, and let's shape your future together. We are actively seeking a highly experienced and strategic Area Operations Manager . Department: Hotel Operations Reports to: Managing Director Subordinates: HODs (directly) – F&B Manager, FO Manager, Housekeeping Manager Working Location: Patras Position Objectives: Responsible for designing, overseeing, and implementing actions that ensure smooth and effective hotel operations, including, but not limited to, guest satisfaction, people management, revenue generation, and cost efficiency. Responsibilities: Demonstrate a pleasant and positive professional image at all times to both guests and team members. Adhere to the company’s internal policies, as well as behavioral, grooming, and personal hygiene standards. Monitor the attire and behavior of the department’s staff, ensuring compliance with all internal policies. Ensure all Standard Operating Procedures (SOPs) are consistently followed by all team members to achieve the highest guest satisfaction. Provide leadership, motivation, and guidance to the hotel management team, setting expectations, managing performance, and communicating goals and objectives. Develop, in coordination with the Managing Director and HR Manager, the annual staff budgets for the hotels under his/her responsibility. Develop, in coordination with the Managing Director and Director of Procurement, the annual supplies budget for the hotels under his/her responsibility. Develop, in coordination with the Managing Director, the annual internal revenue budgets. Develop, oversee, and implement, in coordination with HODs, an annual action plan to achieve internal revenue budgets and ensure the highest guest satisfaction for the hotels under his/her responsibility. Ensure all agreed KPIs are met, including guest satisfaction and financial targets. Oversee relationships with key local stakeholders, including suppliers and regulatory bodies; enhance brand awareness through various partnerships and initiatives. Handle operational challenges effectively, including guest satisfaction, resource management, maintenance, and authority audits. Participate in recruitment, training, retention, performance evaluation, and other HR-related actions, in coordination with the HR team and according to company policies. Ensure compliance with health, safety, and labor laws and regulations. Identify areas for improvement and implement changes to enhance operational efficiency, cost control, revenue generation, and guest experience. Provide reporting and advice to the Managing Director concerning local or internal opportunities and threats. Actively participate in departmental and interdepartmental meetings to support effective communication, collaboration, and decision-making. Conduct effective team meetings to ensure alignment with goals and provide guidance. Qualifications: Bachelor’s degree in Tourism Management, Business Administration, or a related field. At least 3 years’ experience as a General Manager in a multi-property environment. Excellent written and verbal communication skills in both Greek and English. Proficient in MS Office and Hotel Management Systems (preferably Protel). Strong leadership and interpersonal skills. #LI-AX1